Privacy Policy

1. An overview of data protection

General information

The fol­lo­wing infor­ma­tion will pro­vide you with an easy to navi­gate over­view of what will happen with your per­so­nal data when you visit our web­site. The term „per­so­nal data“ com­pri­ses all data that can be used to per­so­nally iden­tify you. For detailed infor­ma­tion about the sub­ject matter of data pro­tec­tion, please con­sult our Data Pro­tec­tion Decla­ra­tion, which we have inclu­ded bene­ath this copy.

Data recording on our website

Who is the respon­si­ble party for the record­ing of data on this web­site (i.e. the „con­trol­ler“)?

The data on this web­site is pro­ces­sed by the ope­ra­tor of the web­site, whose con­tact infor­ma­tion is avail­able under sec­tion „Infor­ma­tion Requi­red by Law“ on this web­site.

How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance be infor­ma­tion you enter into our con­tact form.

Our IT sys­tems auto­ma­ti­cally record other data when you visit our web­site. This data com­pri­ses pri­ma­rily tech­ni­cal infor­ma­tion (e.g. web brow­ser, ope­ra­ting system or time the site was acces­sed). This infor­ma­tion is recor­ded auto­ma­ti­cally when you access our web­site.

What are the pur­po­ses we use your data for?

A por­tion of the infor­ma­tion is gene­ra­ted to gua­ran­tee the error free pro­vi­sion of the web­site. Other data may be used to ana­lyse your user pat­terns.

What rights do you have as far as your infor­ma­tion is con­cer­ned?

You have the right to receive infor­ma­tion about the source, reci­pi­ents and pur­po­ses of your archi­ved per­so­nal data at any time wit­hout having to pay a fee for such dis­clo­sures. You also have the right to demand that your data are rec­tified, blo­cked or era­di­ca­ted. Please do not hesi­tate to con­tact us at any time under the address dis­c­lo­sed in sec­tion „Infor­ma­tion Requi­red by Law“ on this web­site if you have ques­ti­ons about this or any other data pro­tec­tion rela­ted issues. You also have the right to log a com­p­laint with the com­pe­tent super­vi­sing agency.

Moreo­ver, under cer­tain cir­cum­s­tan­ces, you have the right to demand the restric­tion of the pro­ces­sing of your per­so­nal data. For details, please con­sult the Data Pro­tec­tion Decla­ra­tion under sec­tion „Right to Restric­tion of Data Pro­ces­sing.“

Analysis tools and tools provided by third parties

There is a pos­si­bi­lity that your brow­sing pat­terns will be sta­tis­ti­cally ana­ly­sed when your visit our web­site. Such ana­ly­ses are per­for­med pri­ma­rily with coo­kies and with what we refer to as ana­ly­sis pro­gram­mes. As a rule, the ana­ly­ses of your brow­sing pat­terns are con­duc­ted anony­mously; i.e. the brow­sing pat­terns cannot be traced back to you.

You have the option to object to such ana­ly­ses or you can pre­vent their per­for­mance by not using cer­tain tools. For detailed infor­ma­tion about the tools and about your opti­ons to object, please con­sult our Data Pro­tec­tion Decla­ra­tion below.

2. General information and mandatory information

Data protection

The ope­ra­tors of this web­site and its pages take the pro­tec­tion of your per­so­nal data very seriously. Hence, we handle your per­so­nal data as con­fi­den­tial infor­ma­tion and in com­pli­ance with the sta­tutory data pro­tec­tion regu­la­ti­ons and this Data Pro­tec­tion Decla­ra­tion.

Whenever you use this web­site, a variety of per­so­nal infor­ma­tion will be collec­ted. Per­so­nal data com­pri­ses data that can be used to per­so­nally iden­tify you. This Data Pro­tec­tion Decla­ra­tion exp­lains which data we collect as well as the pur­po­ses we use this data for. It also exp­lains how, and for which pur­pose the infor­ma­tion is collec­ted.

We here­with advise you that the trans­mis­sion of data via the Inter­net (i.e. through e‑mail com­mu­ni­ca­ti­ons) may be prone to secu­rity gaps. It is not pos­si­ble to com­ple­tely pro­tect data against third party access.

Information about the responsible party (referred to as the „controller“ in the GDPR)

The data pro­ces­sing con­trol­ler on this web­site is:

tmh trai­ning & con­sul­ting GmbH
Cargo Center Süd, Geb. 605/2
Fracht­zen­trum Flug­ha­fen Stutt­gart
70629 Stutt­gart

Phone: 0711–986919–0
E‑mail: info@tmh-training.de

The con­trol­ler is the natu­ral person or legal entity that single-han­dedly or jointly with others makes decisi­ons as to the pur­po­ses of and resour­ces for the pro­ces­sing of per­so­nal data (e.g. names, e‑mail addres­ses, etc.).

Revocation of your consent to the processing of data

A wide range of data pro­ces­sing tran­sac­tions are pos­si­ble only sub­ject to your express con­sent. You can also revoke at any time any con­sent you have already given us. To do so, all you are requi­red to do is sent us an infor­mal noti­fi­ca­tion via e‑mail. This shall be wit­hout pre­ju­dice to the law­ful­ness of any data collec­tion that occur­red prior to your revo­ca­tion.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

In the event that data are pro­ces­sed on the basis of Art. 6 Sect. 1 lit. e or f GDPR, you have the right to at any time object to the pro­ces­sing of your per­so­nal data based on grounds ari­sing from your unique situa­tion. This also app­lies to any pro­filing based on these pro­vi­si­ons. To deter­mine the legal basis, on which any pro­ces­sing of data is based, please con­sult this Data Pro­tec­tion Decla­ra­tion. If you log an objec­tion, we will no longer pro­cess your affec­ted per­so­nal data, unless we are in a posi­tion to pre­sent com­pel­ling pro­tec­tion worthy grounds for the pro­ces­sing of your data, that out­weigh your inte­rests, rights and free­doms or if the pur­pose of the pro­ces­sing is the clai­ming, exer­cis­ing or defence of legal ent­it­le­ments (objec­tion pur­suant to Art. 21 Sect. 1 GDPR).

If your per­so­nal data is being pro­ces­sed in order to engage in direct adver­ti­sing, you have the right to at any time object to the pro­ces­sing of your affec­ted per­so­nal data for the pur­po­ses of such adver­ti­sing. This also app­lies to pro­filing to the extent that it is affi­lia­ted with such direct adver­ti­sing. If you object, your per­so­nal data will sub­se­quently no longer be used for direct adver­ti­sing pur­po­ses (objec­tion pur­suant to Art. 21 Sect. 2 GDPR).

Right to log a complaint with the competent supervisory agency

In the event of vio­la­ti­ons of the GDPR, data sub­jects are ent­it­led to log a com­p­laint with a super­vi­sory agency, in par­ti­cu­lar in the member state where they usually main­tain their domicile, place of work or at the place where the alle­ged vio­la­tion occur­red. The right to log a com­p­laint is in effect regard­less of any other admi­nis­tra­tive or court pro­cee­dings avail­able as legal recour­ses.

Right to data portability

You have the right to demand that we hand over any data we auto­ma­ti­cally pro­cess on the basis of your con­sent or in order to fulfil a con­tract be handed over to you or a third party in a com­monly used, machine read­a­ble format. If you should demand the direct trans­fer of the data to ano­t­her con­trol­ler, this will be done only if it is tech­ni­cally fea­si­ble.

SSL and/or TLS encryption

For secu­rity rea­sons and to pro­tect the trans­mis­sion of con­fi­den­tial con­tent, such as purchase orders or inqui­ries you submit to us as the web­site ope­ra­tor, this web­site uses either an SSL or a TLS encryp­tion pro­gramme. You can reco­gnise an encryp­ted con­nec­tion by che­cking whe­ther the address line of the brow­ser swit­ches from „http://“ to „https://“ and also by the appearance of the lock icon in the brow­ser line.

If the SSL or TLS encryp­tion is activa­ted, data you trans­mit to us cannot be read by third par­ties.

Information about, blockage, rectification and eradication of data

Within the scope of the app­li­ca­ble sta­tutory pro­vi­si­ons, you have the right to at any time demand infor­ma­tion about your archi­ved per­so­nal data, their source and reci­pi­ents as well as the pur­pose of the pro­ces­sing of your data. You may also have a right to have your data rec­tified, blo­cked or era­di­ca­ted. If you have ques­ti­ons about this sub­ject matter or any other ques­ti­ons about per­so­nal data, please do not hesi­tate to con­tact us at any time at the address pro­vi­ded in sec­tion „Infor­ma­tion Requi­red by Law.“

Right to demand processing restrictions

You have the right to demand the impo­si­tion of restric­tions as far as the pro­ces­sing of your per­so­nal data is con­cer­ned. To do so, you may con­tact us at any time at the address pro­vi­ded in sec­tion „Infor­ma­tion Requi­red by Law.“ The right to demand restric­tion of pro­ces­sing app­lies in the fol­lo­wing cases:

  • In the event that you should dis­pute the cor­rec­t­ness of your data archi­ved by us, we will usually need some time to verify this claim. During the time that this inves­ti­ga­tion is ongo­ing, you have the right to demand that we restrict the pro­ces­sing of your per­so­nal data.
  • If the pro­ces­sing of your per­so­nal data was/is con­duc­ted in an unlaw­ful manner, you have the option to demand the restric­tion of the pro­ces­sing of your data in lieu of deman­ding the era­di­ca­tion of this data.
  • If we do not need your per­so­nal data any longer and you need it to exer­cise, defend or claim legal ent­it­le­ments, you have the right to demand the restric­tion of the pro­ces­sing of your per­so­nal data ins­tead of its era­di­ca­tion.
  • If you have raised an objec­tion pur­suant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weig­hed against each other. As long as it has not been deter­mi­ned whose inte­rests pre­vail, you have the right to demand a restric­tion of the pro­ces­sing of your per­so­nal data.

If you have restric­ted the pro­ces­sing of your per­so­nal data, these data – with the excep­tion of their archi­ving – may be pro­ces­sed only sub­ject to your con­sent or to claim, exer­cise or defend legal ent­it­le­ments or to pro­tect the rights of other natu­ral per­sons or legal ent­i­ties or for important public inte­rest rea­sons cited by the European Union or a member state of the EU.

3. Recording of data on our website

Cookies

In some instan­ces, our web­site and its pages use so-called coo­kies. Coo­kies do not cause any damage to your com­pu­ter and do not con­tain viru­ses. The pur­pose of coo­kies is to make our web­site more user fri­endly, effec­tive and more secure. Coo­kies are small text files that are placed on your com­pu­ter and stored by your brow­ser.

Most of the coo­kies we use are so-called „ses­sion coo­kies.“ They are auto­ma­ti­cally dele­ted after your leave our site. Other coo­kies will remain archi­ved on your device until you delete them. These coo­kies enable us to reco­gnise your brow­ser the next time you visit our web­site.

You can adjust the set­tings of your brow­ser to make sure that you are noti­fied every time coo­kies are placed and to enable you to accept coo­kies only in spe­ci­fic cases or to exclude the accep­tance of coo­kies for spe­ci­fic situa­ti­ons or in gene­ral and to activate the auto­ma­tic dele­tion of coo­kies when you close your brow­ser. If you deac­tivate coo­kies, the func­tions of this web­site may be limi­ted.

Coo­kies that are requi­red for the per­for­mance of the elec­tro­nic com­mu­ni­ca­ti­ons tran­sac­tion or to pro­vide cer­tain func­tions you want to use (e.g. the shop­ping cart func­tion), are stored on the basis of Art. 6 Sect. 1 lit. f GDPR. The web­site ope­ra­tor has a legi­ti­mate inte­rest in sto­ring coo­kies to ensure the tech­ni­cally error free and opti­mi­sed pro­vi­sion of the operator’s ser­vices. If other coo­kies (e.g. coo­kies for the ana­ly­sis of your brow­sing pat­terns) should be stored, they are addres­sed sepa­r­ately in this Data Pro­tec­tion Decla­ra­tion.

Server log files

The pro­vi­der of this web­site and its pages auto­ma­ti­cally collects and stores infor­ma­tion in so-called server log files, which your brow­ser com­mu­ni­ca­tes to us auto­ma­ti­cally. The infor­ma­tion com­pri­ses:

  • The type and ver­sion of brow­ser used
  • The used ope­ra­ting system
  • Refer­rer URL
  • The host­name of the acces­sing com­pu­ter
  • The time of the server inquiry
  • The IP address

This data is not merged with other data sources.

This data is recor­ded on the basis of Art. 6 Sect. 1 lit. f GDPR. The ope­ra­tor of the web­site has a legi­ti­mate inte­rest in the tech­ni­cally error free depic­tion and the opti­mi­za­tion of the operator’s web­site. In order to achieve this, server log files must be recor­ded.

Contact form

If you submit inqui­ries to us via our con­tact form, the infor­ma­tion pro­vi­ded in the con­tact form as well as any con­tact infor­ma­tion pro­vi­ded the­r­ein will be stored by us in order to handle your inquiry and in the event that we have fur­ther ques­ti­ons. We will not share this infor­ma­tion wit­hout your con­sent.

Hence, the pro­ces­sing of the data ent­e­red into the con­tact form occurs exclu­si­vely based on your con­sent (Art. 6 Sect. 1 lit. a GDPR). You have the right to revoke at any time any con­sent you have already given us. To do so, all you are requi­red to do is sent us an infor­mal noti­fi­ca­tion via e‑mail. This shall be wit­hout pre­ju­dice to the law­ful­ness of any data collec­tion that occur­red prior to your revo­ca­tion.

The infor­ma­tion you have ent­e­red into the con­tact form shall remain with us until you ask us to era­di­cate the data, revoke your con­sent to the archi­ving of data or if the pur­pose for which the infor­ma­tion is being archi­ved no longer exists (e.g. after we have con­clu­ded our response to your inquiry). This shall be wit­hout pre­ju­dice to any man­datory legal pro­vi­si­ons – in par­ti­cu­lar reten­tion peri­ods.

Request by e‑mail, telephone or fax

If you con­tact us by e‑mail, tele­phone or fax, your request, inclu­ding all resul­ting per­so­nal data (name, request) will be stored and pro­ces­sed by us for the pur­pose of pro­ces­sing your request. We do not pass these data on wit­hout your con­sent.

The pro­ces­sing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is rela­ted to the exe­cu­tion of a con­tract or if it is necessary to carry out pre-con­trac­tual mea­su­res. In all other cases, the pro­ces­sing is based on your con­sent (Arti­cle 6 (1) a GDPR) and/or on our legi­ti­mate inte­rests (Arti­cle 6 (1) (f) GDPR), since we have a legi­ti­mate inte­rest in the effec­tive pro­ces­sing of requests addres­sed to us.

The data sent by you to us via con­tact requests remain with us until you request us to delete, revoke your con­sent to the sto­rage or the pur­pose for the data sto­rage lapses (e.g. after com­ple­tion of your request). Man­datory sta­tutory pro­vi­si­ons — in par­ti­cu­lar sta­tutory reten­tion peri­ods — remain unaf­fec­ted.

4. Analysis tools and advertising

Google Analytics

This web­site uses func­tions of the web ana­ly­sis ser­vice Google Ana­ly­tics. The pro­vi­der of this ser­vice is Google Ire­land Limi­ted („Google“), Gordon House, Barrow Street, Dublin 4, Ire­land.

Google Ana­ly­tics uses so-called coo­kies. Coo­kies are text files, which are stored on your com­pu­ter and that enable an ana­ly­sis of the use of the web­site by users. The infor­ma­tion gene­ra­ted by coo­kies on your use of this web­site is usually trans­fer­red to a Google server in the United States, where it is stored.

The sto­rage of Google Ana­ly­tics coo­kies and the uti­li­za­tion of this ana­ly­sis tool are based on Art. 6 Sect. 1 lit. f GDPR. The ope­ra­tor of this web­site has a legi­ti­mate inte­rest in the ana­ly­sis of user pat­terns to opti­mize both, the ser­vices offe­red online and the operator’s adver­ti­sing activi­ties.

IP anony­mi­za­tion

On this web­site, we have activa­ted the IP anony­mi­za­tion func­tion. As a result, your IP address will be abbre­via­ted by Google within the member states of the European Union or in other states that have rati­fied the Con­ven­tion on the European Eco­no­mic Area prior to its trans­mis­sion to the United States. The full IP address will be trans­mit­ted to one of Google’s ser­vers in the United States and abbre­via­ted there only in excep­tio­nal cases. On behalf of the ope­ra­tor of this web­site, Google shall use this infor­ma­tion to ana­lyse your use of this web­site to gene­rate reports on web­site activi­ties and to render other ser­vices to the ope­ra­tor of this web­site that are rela­ted to the use of the web­site and the Inter­net. The IP address trans­mit­ted in con­junc­tion with Google Ana­ly­tics from your brow­ser shall not be merged with other data in Google’s pos­ses­sion.

Brow­ser plug-in

You do have the option to pre­vent the archi­ving of coo­kies by making per­ti­nent chan­ges to the set­tings of your brow­ser soft­ware. Howe­ver, we have to point out that in this case you may not be able to use all of the func­tions of this web­site to their ful­lest extent. Moreo­ver, you have the option pre­vent the record­ing of the data gene­ra­ted by the cookie and affi­lia­ted with your use of the web­site (inclu­ding your IP address) by Google as well as the pro­ces­sing of this data by Google by down­loa­ding and instal­ling the brow­ser plug-in avail­able under the fol­lo­wing link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objec­tion to the record­ing of data

You have the option to pre­vent the record­ing of your data by Google Ana­ly­tics by cli­cking on the fol­lo­wing link. This will result in the pla­ce­ment of an opt out cookie, which pre­vents the record­ing of your data during future visits to this web­site: Google Ana­ly­tics deac­tiva­tion.

For more infor­ma­tion about the hand­ling of user data by Google Ana­ly­tics, please con­sult Google’s Data Pri­vacy Decla­ra­tion at: https://support.google.com/analytics/answer/6004245?hl=en.

Con­tract data pro­ces­sing

We have exe­cu­ted a con­tract data pro­ces­sing agree­ment with Google and are imple­men­ting the strin­gent pro­vi­si­ons of the German data pro­tec­tion agen­cies to the ful­lest when using Google Ana­ly­tics.

Demo­gra­phic para­me­ters pro­vi­ded by Google Ana­ly­tics

This web­site uses the func­tion „demo­gra­phic para­me­ters“ pro­vi­ded by Google Ana­ly­tics. It makes it pos­si­ble to gene­rate reports pro­vi­ding infor­ma­tion on the age, gender and inte­rests of web­site visi­tors. The sources of this infor­ma­tion are inte­rest-rela­ted adver­ti­sing by Google as well as visi­tor data obtai­ned from third party pro­vi­ders. This data cannot be allo­ca­ted to a spe­ci­fic indi­vi­dual. You have the option to deac­tivate this func­tion at any time by making per­ti­nent set­tings chan­ges for adver­ti­sing in your Google account or you can gene­rally pro­hi­bit the record­ing of your data by Google Ana­ly­tics as exp­lai­ned in sec­tion „Objec­tion to the record­ing of data.“

Archi­ving period

Data on the user or inci­dent level stored by Google linked to coo­kies, user IDs or adver­ti­sing IDs (e.g. Dou­ble­Click coo­kies, Android adver­ti­sing ID) will be anony­mi­zed or dele­ted after 14 month. For details please click the fol­lo­wing link: https://support.google.com/analytics/answer/7667196?hl=en

5. Plug-ins and Tools

Google Maps

Via an API, this web­site uses the map­ping ser­vice Google Maps. The pro­vi­der is Google Ire­land Limi­ted („Google“), Gordon House, Barrow Street, Dublin 4, Ire­land.

To enable the use of the Google Maps fea­tures, your IP address must be stored. As a rule, this infor­ma­tion is trans­fer­red to one of Google’s ser­vers in the United States, where it is archi­ved. The ope­ra­tor of this web­site has no con­trol over the data trans­fer.

We use Google Maps to pre­sent our online con­tent in an appe­aling manner and to make the loca­ti­ons dis­c­lo­sed on our web­site easy to find. This con­sti­tu­tes a legi­ti­mate inte­rest as defi­ned in Art. 6 Sect. 1 lit. f GDPR.

For more infor­ma­tion on the hand­ling of user data, please review Google’s Data Pri­vacy Decla­ra­tion under: https://policies.google.com/privacy?hl=en.

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